FAQ
PRODUCTS
Your motorbike model is proposed in our vehicle selector; indicate the brand, cubic capacity and model of your motorcycle/quad/scooter and the compatible parts will be displayed directly (the photos or technical drawing of the parts correspond exactly to the parts sought, we do not use generic photos).
If in doubt about your motorbike model, please refer to the vehicle registration document.
If your model is not listed on our website, do not hesitate to contact us.
We sell genuine and quality branded motorbike sprockets, sprockets and chains. These high quality products are meticulously manufactured by qualified technicians to provide exceptional performance for all riders. All our brands are guaranteed against defects in materials and workmanship.
For more details on the guarantees provided, please contact our team.
Kit And Ride offers you high quality chains from world renowned factories such as RK, JT, Tsubaki, ... (no white goods).
All chains selected for your motorbike or quad are also specifically designed for your model and size (road, hypersport/racing, or off-road chains).
All our chains are of high quality, so your choice will depend on the budget you wish to spend on them.
There are two types of chains available from Kit And Ride, depending on your motorbike model: with or without O-rings.
Standard motorbike chains without O-rings are less expensive but require daily lubrication to ensure a decent life span. Our range of chains with O-rings (O'Ring, X'Ring, XW'Ring, U'Ring, ...) are pre-lubricated and will last longer than any other chain without O-rings, but will of course still require some lubrication to maximise life and performance.
Kit And Ride also offers different types of chain depending on strength and application. You will find chains for standard use or chains specifically designed for heavy duty use (either with or without O-rings): please refer to the chain description.
No problem! Kit And Ride offers you a wide range of chains which are equivalent to the original and moreover most often of superior quality (RK equips for example in origin the Japanese and European brands such as Suzuki, Honda, Yamaha, Triumph, CF MOTO, ...)
The pitch of a chain is determined by the distance between two pins, the diameter of the rollers and the thickness of the sprocket and refers to the thickness of your sprockets and your motorbike chain.
You will normally find the chain pitch indication on the outer links of your chain.
Once you have selected the model of your motorbike, our chain kits are offered in the original pitch of your displacement (pitch 420, 428, 520, 525, 530 or 630), depending on the year of the motorbike and its power.
It is sometimes possible to reduce the pitch of your chain from 530 to 525 or from 525 to 520 to reduce the weight of the transmission (for example, in competition or stunt riding). Be careful though: reducing the pitch increases the risk of chain breakage as the breaking load is reduced.
The length of a motorbike chain refers to the number of connecting links in your chain (one link = one roller/axle).
After choosing your motorbike model, we automatically suggest the chain length in the original gear ratio. If you change the number of teeth on your sprocket and chainwheel, the appropriate chain length will be automatically proposed.
This is the type of link that is used to close the chain once installed on your motorbike.
Quick releases (or clip-on links) are normally used on lighter chains and smaller bikes. They are particularly popular with enduro and MX riders as they are quick to remove and replace without special tools.
Rivet links (or crimp links) are normally used on larger motorbikes and are generally considered a more reliable link for high powered road machines. These riveted links require a (de)rive-chain to connect the closing link to the chain (which we offer on our website).
All our chain kit packages are automatically sold with a crimp or quick release link, but you are of course free to modify your choice according to the possibilities provided by the chain manufacturers or order an additional link.
The gear ratio is the ratio of teeth between the pinion and the sprocket of your motorbike (this ratio determines how the engine speed is translated into wheel speed). Kit And Ride offers your chain kit in the original gear ratio (e.g. for a 2012 Yamaha Z750: a 15-tooth sprocket and a 43-tooth crown wheel).
However, the original gear ratios are not always ideal for a given motorbike or riding style (city trips, track use, long distances, duo use, etc). Kit And Ride gives you the ability to easily change your sprocket/crown gear teeth to alter this ratio and, therefore, the way your bike transmits power to the ground.
Increase my bike's pick-up/acceleration: simply remove one (or more) teeth from your pinion or add two (or more) teeth to the sprocket to make your bike behave more briskly (the top speed will be slower as the engine reaches its maximum speed earlier).
Increase the top speed of my motorbike: Simply add one (or more) teeth to the sprocket or remove two (or more) teeth from the sprocket to increase the top speed or reduce the engine speed (your motorbike will be less responsive).
Kit And Ride has provided you with a table in the form of a slider that calculates the gearing factor directly by changing the number of teeth on your pinion/crown wheel.
ORDERING AND DELIVERY
Select the desired item(s) by clicking on the "add to cart" icon: your product is then automatically saved in "My cart" at the top of the page of our website (you can of course add other items).
The basket gives you a summary of the selected items. You can finalise your order with or without a customer account (your customer account can also be created after placing your order).
If you already have a customer account with Kit And Ride, enter it in the "Login" box to access your basket whenever you want.
The next step is to enter or confirm your delivery address.
You can also add a comment in this screen. For example: "chain with clip, rivet or closed chain". Or a detail about your bike if you are unsure about the material you have chosen.
You will then have to fill in the delivery method you want, according to the options proposed, then validate your order.
You will then be able to choose the payment method you wish to use, after having validated the general terms and conditions of sale; you will then be redirected to a secure and encrypted page allowing you to make a payment in complete safety.If you have a promotional code, enter it before paying for your order.
As soon as your order is validated, you will receive a confirmation email in your email box. You can also view your order again by logging into your account.
As soon as your package is shipped, you will receive a confirmation email with the tracking number of your package.
Please contact us if you have any questions about this validation process.
When the material is in stock, our team does everything possible to ensure that your package is dispatched the same day as your order is validated (working days) if it is registered before 2pm.
When your package is shipped, you will be able to access the online tracking system by logging into your customer account. As soon as your order is registered, an account is automatically created for you in order to track your package. If you do not have a customer account, the tracking of your parcel in real time will be accessible on the carrier's website via an email that they will send you (check SPAMS / junk mail). If you have any concerns, do not hesitate to contact our team.
Depending on your location and the delivery option chosen, our carrier will deliver your package within 2 to 3 working days (i.e. not on Saturdays and public holidays) either at home or at a collection point.
We also offer Express delivery (within 24 or 48 hours after dispatch of your parcel - please note that we do not deliver on Saturdays and public holidays). Don't forget to take into account the supply time if your item is not in stock when you add it to your basket.
Please note that for delivery to Switzerland, Germany, Luxembourg and DOM-TOM, delivery will be made within 3-4 days (Switzerland for example) or within 6 to 10 days (DOM-TOM).
In case of home delivery, if no one is present to receive the parcel, our carrier will proceed with a new delivery or will leave a notice with the address of the collection point where your parcel is deposited.
If you wish to exchange items or return a package, please contact our team by email or telephone.
Please remember that your item must be returned to us complete (packaging, accessories) and unused/worn (please see our terms and conditions for more information about returns).
For any request for return due to a non-compatibility or a defect of the article, we thank you for sending us by e-mail all useful photos as well as a copy of the delivery order necessary to our administrative service.
For all orders to DOM-TOM / Outside the European Union, your order will be invoiced without taxes (the price will be automatically modified before the payment of your order). The shipping costs will also be calculated according to the destination of your package and will be visible before your order is validated.
Upon receipt of the parcel, customs duties will be requested in addition (octroi de mer for the DOM, customs duties for the TOM and for countries outside the European Union); they are calculated on the total amount of your order, including shipping costs.
PAYMENT
Your order is placed via a fully secure and encrypted payment platform to guarantee optimal security during your bank transaction.
The 3D Secure system also allows identification during the transaction and avoids identity theft. Depending on your bank, this identification can be done by card reader, code or secret question.
If you have difficulty answering the identification question you are asked, we advise you to contact your bank.
Online payment: all orders can be made by online payment directly on our website (by Carte Bleue, Visa, MasterCard, Maestro, American Express). These payments are made to your bank, are encrypted and secure: neither a third party nor Kit And Ride have access to your bank details.
Payment by Paypal: Kit And Ride offers you to pay for your order via the Paypal server (also encrypted and secure) and your Paypal customer account.
CUSTOMER ACCOUNT
Creating a customer account with Kit And Ride has many advantages: tracking your package online, participation in private sales, viewing your order history, possibility of subscribing to the Newsletter, ...). To do so, click on the "My Account" tab at the top of our website and then on "Login": your customer account will be created after validation of an email address and login.
You will then receive a confirmation email to validate your customer account.
Please note that Kit And Ride does not require you to create a customer account before placing an order.
Lost or forgotten your password? Click on this link: Forgot your password and add your email address: you will receive an email within a few minutes with a link to create a new password. If you do not receive this e-mail, please check your Junk Mail/Spam folder.
Kit And Ride respects and protects your personal data online.
We therefore undertake to treat it with care, to ensure the best level of protection and not to peddle it for commercial prospecting purposes. You will never be bothered with unwanted email campaigns.
Don't miss out on any special previews, personalised prize-giving or motorcycling news thanks to the possibility of subscribing to the Kit And Ride newsletter HERE or via access to your customer account.
No spam campaign will be sent to you: you will only be informed of our promotions, discount coupons and periodic news.
You can of course unsubscribe at any time by clicking on the link included at the bottom of the newsletter or from your customer account in the "Subscribe to our newsletter" tab.
